ALL SALES

IN-STOCK ITEMS WILL SHIP WITHIN THE SPECIFIED LEAD TIME ON THE PRODUCT PAGE (USUALLY 6-8 WEEKS) UNLESS OTHERWISE NOTED BY CUSTOMER SERVICE. CUSTOM ORDERS REQUIRE A 50% NON-REFUNDABLE DEPOSIT. PRICES MAY BE SUBJECT TO CHANGE WITHOUT NOTICE. GOODS WILL BE READY TO SHIP WITHIN THE LEAD TIME SPECIFIED. LEAD TIMES BEGIN WITH RECEIPT OF PAYMENT AND ORDER DETAILS. GOODS WILL SHIP WHEN INVOICE IS PAID IN FULL.

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RETURNS

BECAUSE OF THE HAND-MADE NATURE OF OUR PRODUCT, WE ARE NOT ABLE TO OFFER RETURNS.

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WARRANTY

FIXTURES ARE GUARANTEED FOR ONE YEAR AFTER RECEIPT (NOT INSTALLATION) AGAINST MECHANICAL DEFECTS.               WILL REPAIR OR REPLACE DEFECTIVE COMPONENTS OR PRODUCT.  FIXTURES ARE LABELLED CLEARLY WITH THE MAXIMUM ALLOWABLE WATTAGE. USE OF HIGHER WATTAGE BULBS THAN INDICATED WILL FORFEIT WARRANTY.

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WE ARE NOT RESPONSIBLE FOR THE FOLLOWING

• DAMAGE CAUSED BY IMPROPER CLEANING SOLUTIONS OR METHODS.

• DAMAGE CAUSED BY IMPROPER INSTALLATION OR ASSEMBLY BY THE CUSTOMER OR THE CUSTOMER’ AGENT.

• DAMAGE TO OUR FIXTURES, PARTS OF OUR FIXTURES CAUSED BY THE IMPROPER USE OF LIGHT BULBS.

• DAMAGE CAUSED BY EXPOSURE TO WEATHER OR IMPROPER ENVIRONMENT..

• ANY COSTS OF INSTALLATION, REMOVAL, OR RE-INSTALLATION.

• RESTORATION OR REPAIR WORK.

• ANY PARTS PURCHASED SEPARATE FROM OUR LIGHT FIXTURES

 

DAMAGES

DAMAGES MUST BE DOCUMENTED AND REPORTED WITHIN 10 BUSINESS OF RECEIPT. WE ARE NOT RESPONSIBLE FOR REPAIR OR REPLACEMENT OF DAMAGES REPORTED AFTER THIS TIME. IF DAMAGE HAS OCCURRED IN SHIPPING ALL PACKAGING MUST BE RETAINED BY RECEIVER. FAILURE TO DO SO MAY INVALIDATE ANY CLAIM.